View Issue Details

IDProjectCategoryView StatusLast Update
0009617Legion CoreGeneralpublic2020-04-18 11:11
ReporterHanshummel1981Assigned ToAlica228 
PriorityhighSeveritymajorReproducibilityalways
Status closedResolutionno response from player 
Summary0009617: can not log in!
Descriptioni can not login! it says incoreckt password happend after a disconeckt checkt email and my system no hacking or somting
acount is [email protected]

Activities

Deathadder

2020-04-07 20:05

reporter   ~0027478

Server is down. Try again when it is on.

Karmadon

2020-04-07 21:19

reporter   ~0027484

There are 4 registration types associated with this game.
(1) registration on the bugtracker / email and password
(2) registration on the game forum of your server / email and password MAY BE (MUST BE) completely different from (1)
(3) and (4) registration on the game server / email and password are identical AND MUST BE (MAY BE) different from (1) and (2)
These are the email and password that you enter in the game client (3) and for access via the web interface (4) to the control panel (personal account) on your server https://cp.epicwow.com/auth/login ( https://cp.uwow.biz/auth/login , https://cp.arguswow.com/auth/login ) . It requires a one-time confirmation by the link from the letter on the mailbox. If you do not confirm, then in the game client the password will be considered incorrect.

We conclude that the correct email and password for the game is easiest to check by trying to log in to your personal account via the web interface. And then we look at the result - if the web interface provides access to character correction and undelete, game statistics and the game store, and something goes wrong in the client - draw conclusions and look for the reason. CAPS, wrong language, spaces in unnecessary places, incorrectly configured game client. In any case, this is a question in a special topic on the game forum "Problems connecting to the server", as these are your personal problems, but not a game server bug.

Alica228

2020-04-08 19:54

administrator   ~0027574

Hi!
Did you tried to log in another time?

Issue History

Date Modified Username Field Change
2020-04-07 19:59 Hanshummel1981 New Issue
2020-04-07 20:05 Deathadder Note Added: 0027478
2020-04-07 21:19 Karmadon Note Added: 0027484
2020-04-08 19:52 Alica228 Assigned To => Alica228
2020-04-08 19:52 Alica228 Status new => acknowledged
2020-04-08 19:54 Alica228 Status acknowledged => feedback
2020-04-08 19:54 Alica228 Note Added: 0027574
2020-04-18 11:11 Alica228 Status feedback => closed
2020-04-18 11:11 Alica228 Resolution open => no response from player